Sorry, we don’t accept returns for custom-made products. Every item at CAHO is made-to-order based on your specific requests, so the standard 7-day return policy does not apply unless there is a product or printing defect. We treat every order with artisan-level care and craftsmanship — and we hope you value your one-of-a-kind creation just as much.

At CAHO, we care deeply about quality — often even more than our customers do — and we pay attention to every detail. If you have any concerns after receiving your order, please contact us within 5 business days of delivery. For more info, see our service process or refer to the next question about care instructions. (For BYO garments, please note that printing risk depends on the material and condition — see our BYO guidelines.)

CAHO specializes in custom printing, and all materials we use are scientifically tested — and personally wear-tested — to ensure durability of prints and embroidery. However, because the lifespan of a custom item depends heavily on individual usage and washing habits, we are unable to offer a fixed warranty.